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At Allen Real Estate we are committed to meeting the highest standards of Customer Service and will rectify any problem which may occur due to any failure on our part to perform to these standards.
We recognise the importance of privacy protection so this page is created to protect the personal information of our clients. The Privacy Act 1988 (Cth) (“Act”) governs the way we collect, use, disclose and store our client’s personal information. This Privacy Policy describes how we aim to adhere to the principles contained within the Act.
Our privacy policy outlines how Allen Real Estate collects, stores, uses, protects and manages information provided to us by clients.
Allen Real Estate needs to collect personal information from clients to enable us to perform buyer’s agent services. Allen Real Estate will not disclose this personal information.
What personal information are collected by Allen Real Estate?
We collect your name, address, telephone numbers, email addresses, financial information and other information to enable us to perform buyer’s agent services.
We may also need to collect personal information about individuals who are not clients of Allen Real Estate. This would include business contacts such as mortgage brokers, lenders, solicitors, building and pest inspectors, property managers, tradesman.
We do not collect sensitive information about you (eg. race, political beliefs, religion or health) unless this is required to enable us to provide you with services. Consent will be asked with your permission if we need sensitive information.
How is personal information collected?
We may collect personal information in person, by telephone, letter, fax, email and information you provide in our website.
How is personal information stored?
Allen Real Estate ensure that all personal information are secure from risks including loss, unauthorised access, destruction, use, modification or disclosure. This includes electronic and physical security measures, staff training, and use of password protection software.
All personal information will be removed from our system once it is no longer required by us. Certain personal information may be retained for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes.
How is personal information used?
Allen Real Estate policy is to only use personal information for the main business purposes for which it was collected.
All information gathered by Allen Real Estate may be used for:
-performing our buyer’s agent services
-our way communicate information about our services to our client
-internal administrative, marketing, planning, development and research requirements.
-please let us know if you wish to no longer notified by Allen Real Estate services
Personal information be disclosed to third parties?
All of your personal information will remain confidential and will prevent its misuse. Allen Real Estate does not sell, rent or trade personal information to third parties.
Only certain circumstances where your personal information may be shared with parties outside of Allen Real Estate. For example:
law enforcement agencies, government agencies, courts or external advisers.
at your request to third parties such as mortgage brokers, solicitors, building and pest inspectors, property managers, tradesmen and other representatives. Third parties must only use the information for the purposes for which it was supplied, Allen Real Estate are not be responsible for ensuring this.
How to access and correct your personal information?
You have the right to request access to your personal information in accordance with applicable privacy legislation. You can ask us to correct information about you that is inaccurate, incomplete or out of date. Allen Real Estate’s will update/correct information update in a timely way.
Allen Real Estate would provide you with a print-out of the relevant personal information from our current databases, or with photocopies of records which are held only on paper files upon your request.
Questions:
If you have any questions about this privacy policy, if you wish to complain about how we have handled personal information about you, or if you wish to access or correct your personal information, please contact Allen Real Estate:
Licensee: Andrew Allen
P.O. Box 247
Banyo, QLD, 4014
Phone: 1300 901 684
Mail: contact at allenrealestate.com.au